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  • News Release: 9/15/2020

    Norris Cotton Cancer Center Receives National Award for Patient Experience

     

    Lebanon, NH – Dartmouth and Dartmouth-Hitchcock’s Norris Cotton Cancer Center (NCCC) is pleased to announce that the Dartmouth-Hitchcock Hematology/Oncology department has been awarded the 2020 Press Ganey Pinnacle of Excellence Award® for Patient Experience. This award recognizes institutions who have maintained consistently high levels of excellence in patient experience over a three-year period.

     

    “As New Hampshire’s only NCI designated Comprehensive Cancer Center we pride ourselves on our commitment to our patients and are humbled to be recognized by Press Ganey, an industry leader in measuring patient experience,” says Steven Leach, MD, Director, NCCC. “This award exemplifies the truly patient- and family-centered care we provide at the Norris Cotton Cancer Center.”

     

    The award considers performance on patient satisfaction survey questions including Likelihood to Recommend, Overall Rating and Teamwork, and recognizes top performing healthcare organizations nationwide.

     

    “This award reflects Dartmouth-Hitchcock Norris Cotton Cancer Center’s deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”