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  • Operations Manager

    Posted: 10/03/2021

    Interested candidates should submit a cover letter and resume to info@lebanonoperahouse.org (please include “Operations Manager” in the subject line) by noon on Friday, October 29, 2021.

    Position Type: This is a year-round, full-time salaried position reporting to the Executive Director. The successful candidate must be able to work a variable schedule (which may include occasional evenings and weekends) to meet operational needs. Compensation is commensurate with experience and includes a competitive benefits and vacation package.

    Position Summary: The Operations Manager (OM) serves as a trusted thought partner to the Executive Director (ED) and provides strategic, hands-on operational leadership to Lebanon Opera House. The OM is responsible for enhancing the internal organizational processes and infrastructure that will allow LOH to continue to grow and fulfill its mission.

    The OM and the ED together will be responsible for developing, implementing, and managing the day-to-day financial and operational aspects of the annual budget. The OM will identify best practices and improve internal management systems with an eye toward future needs and budget realities, and work with the organization’s ED and Board of Directors to keep them abreast of financial and operational challenges and solutions.

    RESPONSIBIILITIES:
    Business Operations
     Working with the ED and other staff, plan and monitor the day-to-day running of LOH to ensure smooth progress across financial and operational activities towards strategic goals; evaluate infrastructure and recommend effective and efficient systems for using resources, personnel, and work processes
     Ensure LOH is in compliance with all requirements established by regulatory agencies including liability and insurance coverage
     Assist with grants management (reporting, documentation)
     Office management tasks including mail processing and supply/equipment inventory
     Database and Google Drive/server management, oversight of Standard Operating Procedures (SOP) library
     Provide administrative support to ED as needed, especially as related to fundraising efforts
     Serve as staff liaison to the Finance Committee (prepare reports, attend meetings, conduct follow-up, etc.)
    Administration and Finance
    With support from external accounting firm and independent auditor:
     Oversee and document financial reconciliation of events, including but not limited to ticket sales/revenue, actual attendance and expenses. Arrange for invoice payments, petty cash and credit card reconciliations, and reimbursements
     Work with bookkeeper to reconcile accounts payable and accounts receivable for monthly and annual finance reporting
     Develop and prepare the annual operating budget with the ED and manage it within its limits throughout the year reporting on progress and challenges; prepare budget analysis and projections for ED and Board as needed
     Supervise bookkeeping process to ensure that general accounting activities including A/P and payroll processing are performed timely and efficiently along with the dissemination of monthly and quarterly financial reports to ED, Treasurer, Finance Committee, and Board
     Help facilitate the annual audit/review and filings working with LOH’s bookkeeper, and auditor, report on progress to ED, Treasurer, Finance Committee, and Board
     Work with consultants to oversee IT and maintenance of website infrastructure, manage web-based accounts such as G-Suite, Microsoft, Wordpress, and Salesforce
     Manage and oversee LOH inventory and fixed assets, advise on capital projects and investments
     Execute and maintain contracts and vendor relationships
    Staffing and Human Resources
     Work with human resources consultant and employment attorney (and other members of Personnel Committee) as needed to develop, implement and update guidelines, policies, and protocols for all staff in compliance with best practices and legal requirements
     Manage and review benefits programs for employees including annual group healthcare insurance renewal, SIMPLE IRA contributions, etc.
     Lead the employee onboarding and evaluation process, professional development program, and training for all staff
     Cultivate a healthy work culture that embraces professionalism, camaraderie, diversity, equity, and inclusion
    QUALIFICATIONS, KNOWLEDGE AND SKILLS:
     Bachelor’s Degree or relevant experience required
     3-5 years’ experience with in-house financial and operational management experience
     Strong strategic thinking, analytical, project management, and communication skills
     Ability to see the big picture and creatively solve problems
     Keen appreciation for accuracy in all aspects of work
     History of successful supervisory and facilitation experience with a proven ability to coordinate teams to meet deadlines
     Proven knowledge of IT systems and technology use in the workplace is a plus
     Background or experience in nonprofit arts and culture sector is helpful
     Desire to make LOH a welcoming space by embracing the diversity regularly found on our stage and in our seats.
    About Lebanon Opera House
    Lebanon Opera House is prominently situated on the Colburn Park green in historic downtown Lebanon, NH. Since 1924, LOH has served as one of the cultural cornerstones of the Upper Valley region as a vaudeville theater, movie house, community gathering place, and town hall.
    Now, as a thriving year-round presenter of 100+ high-quality performances in music, dance, and theater our doors are open more than 26,000 patrons who experience the transformative power of the arts each season. The scope of our work is even more impressive when you consider that LOH is an independent nonprofit organization which receives no direct funding from the City of Lebanon.
    Although deeply rooted in the Lebanon community, LOH’s mission is to serve as a unifying catalyst for community engagement in the performing arts—for people of all ages—throughout the region.
    What sets LOH apart from other regional arts presenters is its inclusive, community-forward approach.
    We are the Upper Valley’s stage—a home for organizations who lack a performance space of their own. A magical space where the impossible becomes possible. A forum where ideas are generated and diverse perspectives are shared. LOH is a classroom, laboratory, and safe haven for creative expression.
    LOH’s 800-seat hall—the largest proscenium theater in the Upper Valley—is a favorite stop for many national touring artists and is coveted by local arts organizations.
    Each season, a dozen community arts groups (including Revels North, City Center Ballet, North Country Community Theatre) and students in the Lebanon School District set up residence on our stage. Our house becomes their home and all artists—regardless of age or experience level—have the opportunity to perform on a professional stage with expert technicians and quality equipment.
    Lebanon Opera House is an Equal Employment Opportunity (EEO) organization and does not discriminate on the basis of race, national origin, religion, gender, age, etc. with respect to employment opportunities.