We are excited to be growing our team of amazing employees and experts in their field. Currently we are looking to add an Assistant Store Manager to our Lebanon, NH location. This is a great entry position into our industry and company. This person will not only work with an amazing group of employees, but also assist with all aspects of ensuring our current customers with hot tubs, pools, and saunas have an exceptional experience.
What you would do as an Assistant Store Manager:
· Welcome and assist any current customers, conducting transactions, doing water tests, providing them with product knowledge, and assisting them with their hot tub, pool, and sauna needs.
· Respond to incoming calls and emails from customers for water care questions, parts, or order changes to help build customer retention.
· Support the sales team with good communication, assisting with paperwork and systems tools as needed.
· Take ownership of showroom upkeep, stocking, loading, and unloading product. Maintaining store inventory and occasional errands.
· Follow-up with current customer’s inquiries to ensure they are having or had a positive experience with Allen Pools and Spas.
· Keep up with the industry’s latest trends and technology; share your knowledge of new products with our customers to create trade opportunities, and to resolve customer concerns.
What We are Looking For:
· Full-time; Saturdays and Sundays required
· Ability to attend virtual training and staff meetings.
· Resourcefulness and ability to work pro-actively
· Excellent oral and written communication skills
· Go-getter willing to bring new ideas to increase customer retention.
· Excellent computer and phone skills
· A solid team-player who helps our team achieve and maintain good customer support to exceed our business goals.
· Strong organizational skills with the ability to take any task, define it, organize it, plan it, and implement it through to completion.
· Ability to work independently but knows when and how to get your manager involved and kept in the know.
· The knack to connect with current, past, and potential customers.
Job Type: Full-time
Pay: $18-$20/hr including retail commissions